Q: What is the refund policy?

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right. Non-returnable Due to the intimate nature of the products, returns are not accepted. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Question 1

What is the shipping policy?

Accepted Answer

All orders are shipped within 2-3 business days from our warehouse in southern Florida.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship to most countries including Australia, Canada, Mexico, and Europe.

Question 3

Is my order shipped in discreet packaging?

Accepted Answer

Yes, your product is shipped in discreet packaging without reference to the contents inside. The shipping label is from Novel Creations USA, Inc.

Question 4

What if the product does not arrive or is damaged?

Accepted Answer

We do our best to ensure your package arrives in the best condition possible, but from time to time, packages may be damaged in the shipping process.

We recommend purchasing Route Protection. Route Protection guarantees the arrival of your product and the condition of your package. In the event your package never arrives or is damaged and unusable, Route Protection will replace the item including the shipping.

Question 5

How quickly will my order ship?

Accepted Answer

Orders typically ship within 3-5 business days. Holidays may affect shipping times.

Question 6

What is the refund policy?

Accepted Answer

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can evaluate the issue and make it right.

Non-returnable
Due to the intimate nature of the products, returns are not accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Question 7

How do I register my product?

Accepted Answer

Nu Sensuelle manufactures innovative and effective pleasure products using one-of-a-kind designs and proprietary technology.

Product Registration

Please take the time to register your product. It is simple, easy, and will save you time in the event you experience an issue with your product. To register your product, click on the link to complete the form and submit a photo of the receipt and product. Click Here To Register Your Nu Sensuelle Product

Question 8

Are all of your products covered under warranty?

Accepted Answer

All Nu Sensuelle products purchased from an authorized reseller include a 2-year warranty for any manufacturing defect. Amazon is not an authorized reseller and therefore, the warranty does not apply to products purchased on Amazon. The warranty is valid from the date of purchase and does not cover lost/stolen items, cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart a product will void the warranty. Customers must register their product by completing our registration form and submitting a photo of their receipt and product. To submit a warranty claim, customers must fill out our claim form, provide proof of purchase and include photos of the product and an explanation regarding the issue you are experiencing. Please allow 3-5 business days to process the request. We cannot guarantee the color of the replacement product and the color may be subject to change depending on availability.

Question 9

Do you offer a satisfaction guarantee?

Accepted Answer

We apologize if you are experiencing issues with your product. Due to the intimate nature of our products, we are unable to return or exchange purchased products unless the item is defective. The one-year warranty applies to mechanical failure from the date of purchase. Color may be subject to change on all replacement orders. To initiate the return policy, please complete the form included on our website, and upload a photo of both the receipt and defective product.

Question 10

How to submit a warranty claim?

Accepted Answer

Nu Sensuelle products purchased from an authorized reseller include a 2-year warranty for any manufacturing defect. The warranty is valid from the date of purchase. The warranty does not cover lost/stolen items, cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart a product will void the warranty.

To submit a warranty claim, please click the link below, complete the form, provide proof of purchase and include photos of the product and an explanation regarding the issue you are experiencing. Please do not return the defective product.

Please allow 3-5 business days to process the request. We cannot guarantee the color of the replacement product and the color may be subject to change depending on availability. All Nu Sensuelle products have a Limited 2-year warranty. Amazon is not an authorized reseller and therefore, the warranty does not apply to products purchased on Amazon.

Click Here To File A Warranty Claim

Question 11

What is your Amazon policy?

Accepted Answer

Amazon is not an authorized reseller and therefore, the warranty does not apply to products purchased on Amazon.

Question 12

Are products safe for anal stimulation?

Accepted Answer

Bullets or any product that does not have a phalange should never be inserted anally, as they can get lost or stuck inside the anal cavity.

Thankfully, Nu Sensuelle offers a myriad of pleasure products that are safe for anal stimulation, like our Flexii Beads and remote-controlled butt plugs, that are encouraged for anal and p-spot play.

Question 13

What products are best for G-Spot, P-Spot, and A-Spot?

Accepted Answer

The G-spot is located a few inches inside the vagina, about halfway between the vaginal opening and cervix, along the upper wall. It has a rough texture and is highly sensitive. The G-spot can swell when touched or aroused and can lead to an intense orgasm. The G-spot can be found and stimulated by inserting a finger about 2 inches inside the vagina and making a “come hither” motion. The P-spot is considered to be the male G-spot, as it relates to the prostate. It is a small walnut-sized muscular gland, located 2 inches deep inside the anus, between the rectum and bladder. The P-spot swells when aroused and produces the seminal fluid that allows sperm to travel and survive. Some prostate owners are able to achieve orgasm from prostate stimulation alone. Prostate orgasms require a shorter refractory period or recovery time than penile orgasms, which is why P-spot stimulation is oftentimes linked to achieving multiple orgasms. Likewise, the A-spot (anterior fornix), is the innermost point deep inside the vagina, right in front of the cervix. Missionary is the best position for stimulating the A-spot. Pulling your knees up towards your chest during Missionary or angling your body back while on top of a penis-owner/strap-on-wearer can facilitate in achieving deeper penetration for A-spot stimulation.

The best Nu Sensuelle products for G-spot stimulation are the Flexii Beads, Aimii, Baelii, Baelii XLR8, Bentlii, Curve, G Rechargeable G-Spot Massager, Geminii, Impulse Slimline Vibe and Pearl. Our best products for P-spot stimulation are the Homme Pro-S Vibrating Prostate Massager, Homme Pro 10-Function Vibrating Prostate Massager, and the Homme ACE 15-Function Dual Motor Intense Prostate Massager.

Question 14

Do health professionals endorse your products?

Accepted Answer

They do!! Doctor of Human Sexuality, Dr. Emily Morse, has featured our products on her #1 iTunes podcast, “Sex with Emily.” Our products have also been acknowledged by “Women’s Health” in their “24 Best Sex Toys for Couples in 2020” publication as well as numerous other publications.

Question 15

Is daily sex good for your health?

Accepted Answer

Sure is! The American Journal of Cardiology found that having sex more regularly diminishes the risk of Osteoporosis, Prostate cancer, and cardiovascular diseases, like stroke or heart attack. Sex raises your heart rate, lowers your blood pressure and helps keep estrogen and testosterone levels in balance. Additionally, sex relieves stress, improves sleep, boosts your libido, improves women's bladder control, strengthens your immune system and can lessen pain associated with menstruation, chronic back pain, arthritic pain, headaches, etc.

Question 16

How much is too much masturbation?

Accepted Answer

There’s no limit on how frequently you can partake in masturbation. Some people masturbate once a day... some even multiple times a day! Some people rarely masturbate, and that's totally fine too! According to Planned Parenthood, “Masturbation only becomes ‘too much’ if it gets in the way of your job, your responsibilities, or your social life. If that’s a problem for you, you may want to talk to a counselor or therapist.”

Question 17

Can I travel on an airplane with my vibrator?

Accepted Answer

Believe it or not, yes, you can! According to SFGATE, “the Transportation Safety Administration, whose job it is to consider such matters, has decreed that vibrators are OK.” Inspectors may acknowledge your vibrator, but will not confiscate it. Just make sure, if you’re bringing lube, you do not exceed the 3.4 oz guideline!

Question 18

How do I clean my product?

Accepted Answer

Properly cleaning your toys is important in maintaining good health and preventing bacterial build-up. Our UV Sanitizing Sac uses patented UVC LED technology to eliminate 99.9% of germs in 3 minutes. Put your item in the Sac, close the draw stings, and push the NU button. The UV Sanitizing Sac is portable so you can take it anywhere and uses a USB to power. However, we recommend cleaning the product with an approved toy cleaner first. CG’s Fresh and Clean Cucumber Melon Foaming Toy Cleaner is a great body-safe and environmentally-friendly product that kills 99% of germs. Otherwise, most sex toys can be cleaned with mild anti-bacterial soap and warm water for about 20 seconds.

Question 19

What type of lubricant should I use?

Accepted Answer

CG’s Woo Hoo Water-based Personal Lubricantis perfect for personal pleasure and couple’s play. This smooth and buttery lubricant, made with plant derived glycerin, is free of parabens, mineral oil, petroleum and animal products. Water-based lubricants are known as being more versatile than other lubricants, as they can be used for almost any sexual activity, and work well with silicone products. Additionally, they are safe to use with condoms (both latex and non-latex) and may decrease the risk of condom breakage, according to Healthline.com.

Question 20

What are Nu Sensuelle products made with?

Accepted Answer

Our products are made from our proprietary Hypureon silicone, specially developed by Nu Sensuelle and unique to our products. What makes our silicone superior to alternative materials on the market is that ours is UV-resistant, meaning that the color of our products do not undergo bleaching effects when exposed to sunlight. Additionally, our silicone is stress-tested for extreme heat and cold, and is 100% body-safe and free of latex and Phthalates . Our material is comparable to medical grade and it is platinum cure-single use only.

Question 21

What are phthalates and why don't you use them in your products?

Accepted Answer

Phthalates are synthetic chemicals that are commonly used to manufacture plastic in an effort to increase the plastic’s flexibility, transparency, durability and longevity. However, as the product ages, the layers containing the phthalates break down and can be toxic to humans. Researchers have linked these synthetic chemicals to liver, kidney, lung and reproductive system damage. All of our products are Phthalate-free and 100% body safe!

Question 22

What type of motors are in your products?

Accepted Answer

We have 10 different proprietary motors, all of which are specially designed by our co-founder/lead product engineer, Thao. Our motors have varying levels of intensity, as well as unique vibration sensations, to appeal to a wider range of users. Some of our products have higher-pitched vibrations, while some have deep rumbling or thumping gyration sensations. To better understand the sensation that each product produces, Nu Sensuelle motors are now classified by color. The motor is identified on the back of the packaging, which is additionally color-coded for easy reference.

Question 23

How are your motors classified?

Accepted Answer

While Nu Sensuelle is a leader in the super bullet category and prides itself on delivering extreme power to satisfy those up for the challenge, the company also understands that not everyone values extreme intensity. Every motor provides varying levels of power and ferocity. To assist retailers and consumers in better understanding the sensation that each product produces, Nu Sensuelle motors are now classified by color. The motor is identified on the back of the packaging, which is additionally color-coded for easy reference. This classification helps retailers recommend the right product based on the consumer’s preferences pertaining to power and intensity.

Question 24

How do I find the best toy for my body?

Accepted Answer

The best way to discover what toys work best for your body is to experiment with your hands first! Experimenting without toys will allow you to understand how sensitive your body is, how much pressure you need to achieve your desired sensation, if you like warmth on your genitals, etc. Once you better understand your needs and preferences, it’ll be easier to determine which toy is right for you! But if you’re looking to bypass manually masturbating and are eager to jumpstart your journey with toys, our Nubii products are perfect for novice users who are looking to explore their sexuality and discover the level of intensity that is best-suited for their needs. Our Nubii products produce less power, are easy to operate, petite in size, and cost-conscious so new users in their exploratory stage have the ability to purchase a product of higher quality without the fear of overspending. The Nubii products are the perfect introductory toys to help you find the product that is best-suited for you.

Question 25

Are your products novice-friendly?

Accepted Answer

Yes! While Nu Sensuelle is a leader in the super bullet category and prides itself on delivering extreme power to satisfy those up for the challenge, we also understand that not everyone is a seasoned pleasure product user. Our Nubii line is catered towards novice users who are looking to explore their sexuality and discover the level of intensity that is best-suited for their needs. While our Nubii products produce less power, they are also easy to operate, petite in size, and cost-conscious so new users in their exploratory stage have the ability to purchase a product of higher quality without the fear of overspending. The Nubii products are the perfect introductory toys to help ease the sensually curious into adult product use, and promote self growth alongside our brand.

Question 26

What size range are the panties?

Accepted Answer

Our one-size-fits-most Pleasure Panty can comfortably fit up to a size 55 inch waist! Made from super stretchy, breathable Chinlon and Spandex material with Satin ties on each hip, our panties are highly adjustable.

Question 27

Are the remote controls universal?

Accepted Answer

We have two different remote styles. Some of our remotes can control other products that have the same type of remote, allowing users to control multiple toys at once. The Wireless Bullet Plus, Petite Egg, Mini Plug, Pleasure Panty, XLR8 Bullet Ring and Bullet Ring all use the same remote and can be controlled by a singular remote. However, the Power Plug is the only product that has its own unique remote control.

Question 28

What is the difference between products that are waterproof versus water submersible?

Accepted Answer

Products that are waterproof or “splash-proof” can withstand the penetration of water to a certain degree, such as light rain or hand washing. Products that are water submersible are impervious to water and can be fully submerged without causing damage to the product. Our Femme Luxe and Trinitii are our two waterproof products, while the remainder of our products are water submersible. This means our water submersible products make the perfect companion in the bath, shower, pool, ocean, or truly anywhere you’d like!

Question 29

Are sex toys only for single users or do you have couple-friendly products?

Accepted Answer

Sex toys can be used by anyone, regardless of their relationship status. In fact, the presence of toys can actually create more intimacy for those in relationships. While ultimately any product can be incorporated into you and your partner’s sex life, our remote controlled bullets, butt plugs and rings allow you and your partner(s) to experience the sensations simultaneously.

Question 30

Can I cancel or change my order?

Accepted Answer

Yes, you can! Orders typically ship within 24-48 hours. Customers can use that time to reconsider their purchase and/or make a cancelation.

Once the product ships, we are not able to provide a refund or cancel your order.

Question 31

What are the best practices for charging my vibrator?

Accepted Answer

Our products contain Lithium-ion batteries similar to a laptop's, but only smaller. While these batteries have extended life spans when appropriately treated, their performance will diminish over time. Follow these tips for optimal battery life.

Charge your pleasure product 60 minutes before first use.
Complete charge times and run times vary between products; consult your user manual for details.
Please only charge your product for the time stated in the user manual, as overcharging may affect the product's performance.
Your product's light should blink while charging, and the light should stop blinking but remain ON once fully charged. Do not power on your product while it is plugged in and charging.
Only recharge your product once it is low or dead. However, avoid allowing your battery to be depleted. Charging it from 0% often enough can negatively affect the battery's lifespan.
Always make sure your product is turned completely off before storing it.
Do not use a fast charger when charging your product. Such chargers will negatively affect the battery life.
Do not charge your product in conditions over 30 °C (86 °F) for an extended period. This will decrease the charge capacity of the battery. Avoid direct sunlight and only charge in a shady, well-ventilated environment.